#5458 openai.InternalServerError: Error code: 500 - {'error': '内部错误'}

116.26* Posted at: 9 hours ago

Error code: 500 - {'error': '内部错误'}:
Traceback (most recent call last):
File "videotrans\util\TestSTT.py", line 18, in run
File "videotrans\recognition\__init__.py", line 191, in run
File "videotrans\recognition\_base.py", line 90, in run
File "videotrans\recognition\_whisperx.py", line 32, in _exec
File "openai\_utils\_utils.py", line 298, in wrapper
File "openai\resources\audio\transcriptions.py", line 485, in create
File "openai\_base_client.py", line 1332, in post
File "openai\_base_client.py", line 1105, in request
openai.InternalServerError: Error code: 500 - {'error': '内部错误'}


=
system:Windows-10-10.0.26200-SP0
version:v4.03
frozen:True
language:zh
root_dir:D:/Tool/win-pyvideotrans-v4.03-0622

1 Replies

Error code: 500 是 OpenAI 服务端内部错误,通常原因如下:

  1. 音频文件异常:文件损坏、格式不受支持(建议用 wavmp3、采样率 16kHz)、文件大小超过 25MB(小于 25MB 可上传完整音频,否则需压缩或分段)。
  2. 临时服务故障:OpenAI 服务器短暂不稳定,稍后重试即可。
  3. 语言或内容触发限制:极罕见情况下,音频内容被误判。

解决步骤

  1. 检查音频文件:用播放器确认音频可正常播放,无爆音或空白。
  2. 压缩或截取:如果文件 > 25MB,用 ffmpeg 降低码率或截取前几分钟测试。
  3. 更换渠道:若急需处理,可切换到 faster-whisper(本地)Qwen-ASR(本地) 等本地渠道,避免依赖第三方 API。
  4. 重试:清空 OpenAI API 设置中的缓存(勾选主界面「清理已生成」),过 10 分钟后重新执行。

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